Where is my order?

Every order ships with tracking. As soon as your parcel leaves our warehouse we email
you a tracking number — no need to request it.

How to track your parcel

1. Open the shipping confirmation email we sent you.
2. Copy the tracking number.
3. Enter it on the carrier’s tracking page to see the latest status.

Typical timeline

Orders are packed within 1–3 business days. Domestic deliveries usually arrive
within 3–7 business days after dispatch. International deliveries can take longer
due to customs clearance.

Tracking has not updated

Carrier scans can take up to 48 hours to appear after dispatch, especially over
weekends. If there has been no movement for more than 5 business days, email us with your
order number and we will investigate with the carrier.

Wrong address

If you entered an incorrect address, contact us immediately. We can usually correct it
before the order is dispatched.

Need help?

Email our support team with your order number and we will reply within 24 hours,
Monday to Friday.